How to Buy Tickets

FAQ’s


Online
In Person
Pacific Film Archive Theatre
Where can I find my tickets?
How do I “rush” a show?
General Questions
Important dates
Find out how to become a CAAM Member
Contact Box Office


Online

February 13 – March 18, 2012 (Members Only February 9 – 12)

Advance orders for all programs until 6pm, the day before screening date. Go to Films & Events to view programs.



In Person

Sundance Kabuki Cinemas: Official Festival Box Office

Advance tickets available for all shows.
February 23 – March 8, 4-9pm daily, including Saturday and Sunday.
Advance walk-up sales are only done at the Sundance Kabuki Cinemas. At other venues (SF Film Society Cinema/Castro/Camera 3), box office opens 45 minutes before the first screening and only sells day-of-show tickets for their own screenings. See PFA Theater description for PFA rules. Be sure to go to the venue of your screening to purchase tickets, or to the Official Festival Box Office at the Sundance Kabuki Cinemas.
Have questions about buying tickets? Ask us at boxoffice [at] caamedia [dot] org.

Have questions about buying tickets? Ask us at boxoffice [at] caamedia [dot] org.



Pacific Film Archive Theatre (PFA)

For PFA Screenings Only
February 15 – March 19, 2011
2575 Bancroft Way, Berkeley (Between College and Telegraph)
Advance tickets available for PFA shows only
$9 Member price available to BAM/PFA & CAAM members (Limit 2 per person w/ID)
PFA Charge by Phone:510.642.5249 (available during business hours)
Online: bampfa.berkeley.edu
Recorded Program Info: 510.642.1124
Daytime Contact: 510.642.1412
Tickets can be purchased in person at the Berkeley Art Museum admissions desk, 2626 Bancroft Way, from 11am-5pm daily, or at the PFA Theater box office, open one hour before first show of the day. Charge-by-phone service and e-tickets are available up to 24 hours before the program. Minimal service charges apply. Tickets are non-refundable, and may not be exchanged.

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Where can I find my tickets?

IN THE MAIL: All advance orders set to be mailed will be sent on March 1. There is a $1 mailing fee per order. Patrons’ orders not mailed with be held at will call.

AT WILL CALL: All orders placed after March 1 will be held at will call, and will be available at the first screening of the ticket order. If not picked up then, tickets will be held at the will call of the next screening. Will call opens 45 minutes before each screening.

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How do I “rush” a show?

Last-minute tickets—rush tickets—may be available just before showtime when advance tickets have sold out. A rush line will form outside the venue usually one hour before showtime. Approximately ten minutes prior to the screening, empty seats are counted and will be sold on a first-come, first-served basis to those in line. Rush tickets will only be sold to those actually waiting in line. NO DISCOUNTS APPLY, CASH ONLY.

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General Questions

I accidentally tried to log in as a member, now I am being prompted to log in after every action. How do I just buy tickets?

Quit and reopen your browser and navigate to http://festival.caamedia.org/30/. Select the films you would like to see. Choose a delivery option, and create a customer profile. If you have purchased tickets online from SFIAAFF in 2011, you will be a returning customer; if not, you will need to create a new profile to identify you within the system and for billing purposes.

I just purchased a 6 pack, but am still being charged when I select films.

Make sure that you are logged into your 6 Pack record before choosing your films. Go to the ticketing site and click the “Login here” button near the top of the screen. Enter your 6 Pack number, log in, and then navigate to the films you would like to see and select up to 6 tickets from the “6 Pack” price option. Keep in mind that 6 Packs are not valid for certain events, such as special event screenings, Opening Night Film and Party packages, or shows that have gone to rush.

Where can I find my 6 Pack number?

Your 5 digit 6 Pack number appears on the confirmation e-mail sent instantly after purchase. If you did not receive the e-mail, or are having difficulty locating the number, you can also access your 6 Pack number by going to the log in page, clicking “Forgot your member or 6 pack number?” and entering in your name and zip code, or contacting the box office at boxoffice [at] caamedia [dot] org.

How do I change the name on my will call order?

Please contact the Box Office as soon as possible at boxoffice [at] caamedia [dot] org with your name, the order number, and the name of the person you would like place on the Will Call envelope.
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Important dates

2.09.12 – 2.12.12: Members-only advance sales by mail/fax/online.

2.13.12: General sales online begin for all venues.

2.23.12:: Walk-up sales begin at Sundance Kabuki Cinemas Festival Box Office. (For all festival shows and events).

3.01.12: Mail/fax sales end. All online orders after this will be held at will call.

3.16.12: Walk-up sales begin at Camera 3.

The Fine Print: All sales are final. No refunds, exchanges or reprints on any purchases. Ticket holders must arrive at least 15 minutes before a show to guarantee entry. We are not responsible for lost, stolen or misplaced tickets. We will be unable to admit filmgoers without tickets. All seating is at management discretion.

The Fine Print: All sales are final. No refunds, exchanges or reprints on any purchases. Ticket holders must arrive at least 15 minutes before a show to guarantee entry. We are not responsible for lost, stolen or misplaced tickets. We will be unable to admit filmgoers without tickets. All seating is at management discretion.


Become a member!

Become a CAAM Member and join the leading Asian American media arts organization in bringing the stories and experiences of Asian Americans to millions of people. Enjoy invitations, discounts to CAAM and SFIAAFF screenings, special events, receptions, and parties.

Service Fee: $1.50 per ticket, except for in-person purchases and CAAM members.

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Contact Box Office


boxoffice [at] caamedia [dot]org | info line: 415.865.1588 | caamedia.org

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